Customer Support Specialist

Job Description:

The position of Customer Support Representative within the Sales Operations team would deal with database administration, customer management, and support. The position requires strong time-management skills, persistence, and business ethics for broad cross-department and International customer communication.

Responsibilities:

• Provide timely responses to inquiries regarding product specifications, pricing, lead times, quality docs and basic tech questions;
• Build strong relationships with other CSR’s, Engineering, Quality and other functional departments;
• Work in CRM and ERP systems;
• Investigate, expedite, and resolve issues related to shipments, product quality, returns (RMA), and billing discrepancies;
• Escalate technical concerns to engineering or quality teams when necessary;
• Track and document customer issues for continuous improvement;
• Maintain an understanding of company product lines;
• Work closely with people in all appropriate departments to support customer needs;
• Participate in internal meetings;
• Data mining.

Qualifications & Requirements:

• English (upper-intermediate+);
• Excellent written and verbal communication skills;
• MS Outlook, Excel, PowerPoint;
• CRM and/or ERP system (s);
• 1+ year (s) experience in customer support;
• MA/BA degree in economics (preferred but not required).

Desired Characteristics & Attributes:

• Persistence;
• Responsiveness;
• Excellent work ethic;
• Ability to work well with others in a collaborative team environment;
• Analytical and problem-solving skills;
• Desire to work for a fast-paced, growth-oriented company.